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Frequently Asked Questions

FAQ | Certify Therapy Dog | TheraPetic

Frequently Asked QuestionsPreguntas Frecuentes

Clear, up-to-date answers about service dogs, psychiatric service dogs (PSD), emotional support animals (ESA), travel, and legal rights.Respuestas claras y actualizadas sobre perros de servicio, PSDs, ESAs, viajes y derechos legales.

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General QuestionsPreguntas Generales

What’s the difference between a Service Dog, ESA, and Therapy Dog? ¿Cuál es la diferencia entre un Perro de Servicio, ESA y Perro de Terapia? +

Service Dogs are trained to perform specific tasks for people with disabilities (physical or psychiatric). They have full public access under the ADA.

Emotional Support Animals (ESAs) provide therapeutic benefit through companionship. They have housing protections under the Fair Housing Act but no public access rights.

Therapy Dogs provide comfort to others (not their owner) in facilities like hospitals and schools. They have no special legal protections.
Perros de Servicio están entrenados para realizar tareas específicas para personas con discapacidades. Tienen acceso público completo bajo la ADA.

Animales de Apoyo Emocional (ESAs) proporcionan beneficio terapéutico a través de la compañía. Tienen protecciones de vivienda bajo la Ley de Vivienda Justa.

Perros de Terapia proporcionan consuelo a otros en instalaciones como hospitales y escuelas.

Is there a federal registry for service dogs or ESAs? ¿Existe un registro federal para perros de servicio o ESAs? +

No. There is no official government registry for service dogs or ESAs in the United States. Websites selling “official” registrations or certifications are misleading. What matters is: (1) a legitimate disability, (2) a letter from a licensed mental health professional for ESAs, or (3) task training for service dogs.No. No existe un registro gubernamental oficial para perros de servicio o ESAs en los Estados Unidos. Los sitios web que venden registros o certificaciones “oficiales” son engañosos.

Do I qualify for an ESA or PSD letter? ¿Califico para una carta de ESA o PSD? +

You may qualify if you have a mental health condition such as anxiety, depression, PTSD, panic disorder, OCD, or other psychological disabilities that substantially limit one or more major life activities. A licensed mental health professional must evaluate your situation and determine if an ESA or PSD is clinically appropriate. Our free screening can help you find out.Puedes calificar si tienes una condición de salud mental como ansiedad, depresión, TEPT, trastorno de pánico, TOC u otras discapacidades psicológicas. Un profesional de salud mental licenciado debe evaluar tu situación.

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Housing QuestionsPreguntas de Vivienda

Can my landlord deny my ESA? ¿Puede mi arrendador negar mi ESA? +

Under the Fair Housing Act, landlords must provide reasonable accommodation for ESAs in most housing situations. They cannot charge pet fees or deposits for ESAs. However, they can deny if: (1) the property has 4 or fewer units and the owner lives there, (2) the animal poses a direct threat, or (3) the animal would cause undue financial burden. They can request documentation from a licensed provider.Bajo la Ley de Vivienda Justa, los arrendadores deben proporcionar acomodación razonable para ESAs. No pueden cobrar tarifas o depósitos de mascotas para ESAs.

What documentation do I need for housing? ¿Qué documentación necesito para vivienda? +

For housing accommodations, you need a letter from a licensed mental health professional (LMHP) that states: (1) you have a disability, (2) you need an ESA for your disability, and (3) the ESA provides therapeutic benefit. The letter should be on the provider’s official letterhead with their license information.Para acomodaciones de vivienda, necesitas una carta de un profesional de salud mental licenciado que indique: (1) que tienes una discapacidad, (2) que necesitas un ESA para tu discapacidad, y (3) que el ESA proporciona beneficio terapéutico.

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Travel QuestionsPreguntas de Viaje

Can I fly with my ESA in the cabin? ¿Puedo volar con mi ESA en la cabina? +

As of January 2021, ESAs no longer have automatic airline cabin access. The Department of Transportation changed the rules, and airlines are no longer required to accommodate ESAs in the cabin for free. Some airlines may allow ESAs to travel as pets (with a fee). However, Psychiatric Service Dogs (PSDs) still have full cabin access under DOT regulations.Desde enero de 2021, los ESAs ya no tienen acceso automático a la cabina del avión. El DOT cambió las reglas. Sin embargo, los Perros de Servicio Psiquiátrico (PSDs) todavía tienen acceso completo a la cabina.

What do I need to fly with a Psychiatric Service Dog? ¿Qué necesito para volar con un Perro de Servicio Psiquiátrico? +

To fly with a PSD, you’ll need to complete the airline’s service animal forms (usually submitted 48 hours before departure). The forms typically ask you to attest that: (1) the dog is trained to perform a task, (2) the dog is trained to behave in public, and (3) the dog is healthy. Airlines cannot charge fees for PSDs. We help prepare all required airline documentation.Para volar con un PSD, necesitarás completar los formularios de animales de servicio de la aerolínea (usualmente enviados 48 horas antes de la salida).

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Pricing & ProcessPrecios y Proceso

How much does it cost? ¿Cuánto cuesta? +

Our pricing is transparent: Essential ($99) includes clinical evaluation + ESA or PSD letter. Complete ($149) adds registration + verification database. Premium ($199) adds physical ID tag, leash, and printed documents. Screening is always free, and you only pay if approved.Nuestros precios son transparentes: Essential ($99) incluye evaluación clínica + carta ESA o PSD. Complete ($149) agrega registro + base de datos de verificación. Premium ($199) agrega etiqueta de ID física, correa y documentos impresos.

What if I’m not approved? ¿Qué pasa si no soy aprobado? +

If our licensed provider determines that an ESA or PSD is not clinically appropriate for your situation, you will not be charged. Our evaluations are genuine clinical assessments, not rubber stamps. We also offer a 30-day satisfaction guarantee on all packages.Si nuestro proveedor licenciado determina que un ESA o PSD no es clínicamente apropiado para tu situación, no se te cobrará. También ofrecemos una garantía de satisfacción de 30 días.

Still Have Questions?¿Aún Tienes Preguntas?

Our team is here to help. Start with a free screening or contact us directly.Nuestro equipo está aquí para ayudar.

Start Free Screening →Comenzar Evaluación Gratis →

Or call us: O llámanos: (800) 851-4390

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